Questions and answers

Choose the Big Speaker for the loudest voice, the Big Screen if the wearer still has some sight, the Big Button for arthritis or shaky hands, and the keyring watch for anyone who does not like wearing a watch.

Anyone who finds an ordinary watch face hard to read: people who are blind or have low vision, older people, people living with dementia, and people with an intellectual disability or autism. One press of a button speaks the time.

Many families buy our watches for people who cannot read an ordinary watch face. One press of a button speaks the time, with no menus to learn.

Yes, all our talking watches speak in clear English.

No. Our watches tell the time and have an alarm. If wandering is a worry, a GPS tracker watch is a better choice.

No. There is nothing to pair, charge or download. Press the button and the watch speaks the time.

Yes. Enter the recipient's address at checkout on eBay.

Instructions come with every watch. If you get stuck, message us through eBay from your order and tell us which watch you have, and we will talk you through it.

Yes. The strap is held on with standard spring pins, so a watch shop can fit a different band in a minute, or you can do it at home with a small spring-bar tool. Just match the width of the current strap.

Treat it as not waterproof. Take it off before washing up, showering or swimming, and wipe it dry if it gets splashed.

Most of the time the battery is flat. A new button cell usually fixes it. See batteries below for the right size. If a new battery doesn't help, message us through eBay.

The talking wristwatch runs on a small button cell, size L1131F (also sold as LR1130 or AG10). It is fitted and tested before we post it, so the watch is ready to use when it arrives. There is no charging. Our battery guide lists equivalent codes.

No. The watch arrives with a fresh battery already fitted and tested. Spare batteries are not included in the box.

Read the code printed on the old battery, then type it into the search box on our battery guide. Codes in the same box are interchangeable.

LR cells are alkaline (1.5 V). SR cells are silver oxide (1.55 V) and keep a steadier voltage, so they usually last longer in watches. They are the same size and can be swapped.

Yes. Open that size from the battery guide and press Back-order by email. We will reply with the price and when we can post it. You don't pay anything until you confirm.

They can be. Keep button and coin batteries away from children. Swallowing one can cause serious injury within hours. If you think a battery has been swallowed, get urgent medical help straight away.

Our shop runs through eBay. Press Buy on eBay on any product to check out with eBay's buyer protection.

Any payment method eBay offers at checkout, including PayPal and credit or debit cards. eBay shows the options available to you when you pay.

Yes. All prices are in Australian dollars and include GST where it applies. eBay provides a receipt for every order.

Yes. Email us at [email protected] with the models and quantities and we will reply with availability.

Message us through eBay as soon as possible. If it hasn't been posted yet, we can usually change or cancel it.

Postage is free anywhere in Australia.

Orders paid by 11:59 am (Sydney time) on a business day are posted the same day. Orders paid later, or on weekends and public holidays, are posted the next business day.

Watches and keyrings go by Australia Post Registered Post with tracking, so someone needs to sign for the parcel. Delivery usually takes 2 to 6 business days. See postage.

We add the tracking number to your eBay order as soon as it is posted. Follow it in your eBay purchase history or the Australia Post app.

No. Batteries are posted by letter, so there is no tracking number. Letters usually arrive in 2 to 6 business days.

No, we only post to Australian addresses.

Australia Post leaves a card and holds the parcel at your local post office. Take the card and ID to collect it.

We do not accept change-of-mind returns. We test every watch before it is posted. If there is a problem with your order, message us through eBay and we will help. Your purchase is also covered by eBay's Money Back Guarantee.

Message us through eBay from your order and tell us what is wrong. We will help with a replacement or a refund. You also have rights under the Australian Consumer Law. See returns.

For safety reasons, opened button and coin batteries cannot be returned unless they are faulty.

For an order, message us through eBay from your purchase history so we can see your order. For anything else, email [email protected]. See contact.

No. We are an online business based in Sydney. Every order is packed by hand and posted from Sydney.